INFO KIOSK IN HOSPITALITY: Interactive experience in the hotel industry

As increasingly modern technology has become an integral part of every business, it has also entered the hotel industry.
For sure, the receptionist is the first person hotel visitors meet. The friendliness and willingness of the receptionist leaves an invaluable impression. Our info kiosk assists the receptionist. It does not replace him. The display helps him to improve and upgrade all services. The interactivity of the device provides users and management with the possibility of better cooperation and business.

DIGITAL KIOSK IS A PARTNER

The digital info kiosk is a collaborator and not a competitor to the employee. Actively participates in providing services to hotel guests. After entering the hotel premises, every guest expects maximum commitment from the employees and that they can get all the solutions in the hotel accommodation.

In any business, there is always room for service improvement. The info kiosk assists the employees as well as the entire hotel business. The Hola info kiosk is practical and precise, but also different from other interactive devices because it was designed and constructed in our company in Serbia. It is adapted to each hotel unit according to the management’s needs.

As citizens are used to digital content, they are no strangers to communication with an application on an interactive device. The application is set up for easy handling by people of different ages. Even the elders, who are not used to digital content, can easily find their way.

In a conversation with employees in the hotel industry, we learned that they face the problem of uncontrolled consumption of food and drinks. In fact, they do not have an accurate insight into food consumption. Many guests don’t show up for breakfast, lunch, or dinner, so hotel managers are finding ways to solve the problem of wasted food. The question is: For how many people to cook, exactly? Should you procure food externally, based on an estimate for a certain period of how many guests will be at lunch? Or maybe ask visitors to kindly mark the menu for an exact date and mark the option if they will be at breakfast that morning.

Of course, guests are not bound or conditioned by this. With this kind of service, the hotel would take one step further for its hotel and the entire chain of demand and consumption.

The next problem we encounter is static advertising in hotels. Advertising is a necessity. It is not just about advertising other companies in the hotel but advertising the hotel services, such as the hotel gallery, spa, wellness services, and swimming pool. Posters offering these services should be updated.

We are also talking about static – poster marking of available capacities in conference halls. Conference halls usually have information on the place capacity at the entrance door. Digital devices could replace static forms and thus make the hotel more modern and easier to manage.

Also, each hotel has a paper map of the hotel. Poster wayfinding, located on each floor, should definitely exist. It nicely complements the signage found on an INTERACTIVE INFO KIOSK.

The difference is – the hotel map or the desired location in the surroundings that the tourist plans to visit can be downloaded by the tourist via a QR code and taken with him on his phone.

– He is dominant and always at your service;
– Transfers information accurately and precisely;
– Saves time for hotel employees to answer frequently asked questions;
– Advertises at the current moment. All news and changes in the hotel can be instantly presented on the device;
– The display collects and records the frequency of use of the device and thus helps hotel marketing to improve services.

We will explain some of these items in more detail below.

IT IS TRANSPARENT AND ALWAYS ON SERVICE:

The interactive display is easily recognizable by its design and colors. It grabs users’ attention and encourages them to browse digital content. In idle mode, the device broadcasts current events in the hotel, prices, and advertisements. It draws the user’s attention to the services provided by the hotel or the hotel’s associate company.

TRANSMITS INFORMATION ACCURATELY AND PRECISELY:

All information presented on the device is the hotel’s marketing team and management reflection. According to their requests, the display can imply various campaigns. An application can change over time, depending on the visitor’s needs.

THE DISPLAY COLLECTS AND RECORDS THE FREQUENCY OF DEVICE USE AND HELPS HOTEL MARKETING IN IMPROVING SERVICES:

Concerning the feedback left by the guests, the management can decide which service needs to be elaborated, and which may be excluded from the offer. The digital associate is a good partner in evaluating the target group for the various novelties the hotel wants to introduce. It is an excellent marketing tool for surveys, evaluations, and general market analysis.

The application, which would significantly contribute to business efficiency, is simple, transparent, and precisely illustrated. It can have the following cards:

• Offer of facilities available at the hotel (gallery, wellness, swimming pool, sauna, hairdresser, etc.)

• Guests choose the service they need:
– change of bed linen;
– changing towels;
– ordering food or drinks.
By filling out the form on the display and briefly marking YES or NO, the guests sent the data to the employees.

• The guest can check whether he will be at breakfast/lunch/dinner.
– The form for communication via display is easy and precise.

•  It is possible to install an interactive map with pins – they show the rooms and halls location, as well as specific attractions in the city;

• Advertising of other companies on the device (taxi services, beauty salons, jewelry stores). Such cooperation can be an additional source of income for the hotel.

From cooperation with many clients dealing with service, we realized that in addition to kindness and hospitality, which are the basis of any good business, it is essential to keep up to date. It is important to know your customers and to provide a service that would be meaningful to them and make their stay more meaningful and pleasant. Hotels in Niš can boast of such work.

In the Tami Residence Hotel in Niš, Hola interactive display is at the service of users, who can be informed about all crucial locations in the city. Also, hotel services are highlighted.
Likewise, in the Niška Banja – Radon Institute, our devices provide all information about prices, restaurant services, accommodation, wellness packages, and other contents of the institute.

The hotel you manage or where you are employed deserves an interactive kiosk to speed up with services. It deserves to raise or confirm the hotel reputation. Therefore, to increase traffic. When you think about your guests, they feel it and love to come back.
To find the right way to improve your business, send us an inquiry to offer a complete service to our clients together.